How To Contact Us
Bluetooth Car Kit Direct is part of the InCar Network Group.
The fastest way to get an Enquiry answered is to contact us through our CONTACT FORM
To contact our Sales Team;
Call 0845 430 3355 or 00 44 01623 867558 for international customers (Aftersales/Support cannot be dealt with on this number - see below)
OR
Open a Pre-Sales Ticket
To contact our Support Team;
Step 1: Before contacting Support, please ensure you have read the relevant Support Articles from our knowledgebase.
Step 2: If you still need help Submit a Support Ticket explaining the nature of your enquiry. We need to have the relevant information available to advise you best. Please Note: In order to do this we may have to contact our suppliers or couriers.
Returns: If you are Returning a Product to us, you will need to Contact Us to generate a Returns Number (Ticket ID) to write on the outside of your parcel. Goods returned without a returns number will be lost in our system.
Testimonials: We really appreciate Positive Customer Comments and Testimonials, if you are happy with our Products and Service and if your product has made a positive impact on your motoring. Please open a ticket here.
1) Where is my Order?
Please allow up to 2 full business days after the day of ordering before contacting Support to check the status of your order. Deliveries are made up to 5pm Monday to Friday by courier or Royal Mail and some small items may be delivered on Saturdays if sent by Royal Mail.
2) I have items missing from my order, where are the other items?
We often send multiple items from different suppliers meaning you may have more than 1 delivery from different couriers. Please allow for this before contacting support.
3) My Product is not working what can i do?
The quickest way we can advise on this is for you to complete the (Contact Us) Support Form in the Support Centre giving your Order Number and the details of the problem. We can then use our product, techincal data and technical contacts to get a quick resolution to your particular issue or fault.
4) Do you Offer Installation? We recommend InCar-Installer.com
5) Is your Site Secure when i place an order? 100%! See our Policies Here
6) Is your 30 Day Money Back Guarantee really Risk FREE? Yes!
7) How do i return a product? Click Here
